Refund policy

Returns, Exchanges, and Cancellations

• We do not accept cancellations, returns, or exchanges due to customer preference.
• Please contact us within 3 days of receiving your order if the item arrives damaged or if you receive the wrong item.
• Each piece is individually handcrafted. Variations in wood grain, texture, color, and appearance are natural characteristics of the materials and are not considered defects.
• Returns or exchanges cannot be accepted after the product has been used.
• International shipments are insured. In the event of loss or damage during transit, we will assist customers in filing a claim with the shipping carrier and respond in accordance with the carrier's compensation policy.